1. Purpose of the document
- The document is intended to guide users in performing vehicle dispatch functions, in accordance with the additional contents of Vijaco on 3/2022
2. Terms and abbreviations
- NSD: User
- HDSD: User manual
- CRM: Eupfin's customer management system
3. Instructions for using upgraded functions on the dispatch software
3.1 Notification of new orders created
Purpose
- Allows the user to be a higher-level account to receive notifications of new orders created by subordinate accounts. Specifically: When the booking account creates an order, the transportation department account/operation account and the admin account will receive notifications of new orders
Implementation conditions
- The user is authorized to option VN85M on Eupfin's CRM system
- The user is accessing the Dispatch System/Dispatch Shipping feature
Implementation operations
- Go to the Dispatch System/Dispatch Shipping menu
- When the subordinate account creates a dispatch order, the parent account and the admin account will receive a popup notification of a new order created according to the following screen:
Popup included as follows:
Purpose
- The feature allows users to add a list of outsourced vehicles and make vehicle dispatch orders for orders with outsourced vehicles running
Implementation conditions
- Users are authorized to add the VN85K option on Eupfin's CRM system
Implementation operations
- To manage and add a list of outsourced vehicles, users who are admins go to the function: Setting/Asset & Supplies Management/Asset group: Rental vehicles and follow the 2 steps as shown below

- After adding the rental car to the list, the user can dispatch the car for orders with rented cars by going to the Vehicle Dispatch/Delivery Management function
+ For vehicle type: Select the Rental Car group
+ Rental unit: Select the rental unit according to the list entered in asset management/Rental
+ Outsourced BSX: The user selects the corresponding BSX in the BSD list of the selected rental unit

Purpose
- Manage and track all types of orders on the same tab, and the order status is divided into 3 states: Newly created, combined and Completed
Conditions for implementation
- Accounts using Vijaco's vehicle dispatch feature
Implementation operations
- Users access the Dispatch System/Dispatch Shipping function, the interface screen displays 1 tab as follows:

- In the order color section, we have:
Total number of orders
New orders created and not yet assigned a vehicle
Orders with assigned vehicles
Completed orders
Purpose
- Allows users to combine trips for vehicles with the same license plate number, including rented vehicles
Conditions
- Users are authorized to option VN85L on Eupfin's CRM system
Implementation
- In the Dispatch System/Dispatch Shipping function to combine trips, users right-click and select Join order to this trip

The system will suggest orders that can be combined according to the display screen:

Purpose
- Allows users to select and quickly observe orders with lead seals
Conditions for implementation
- Users are authorized to use Vijaco's vehicle dispatch feature
Implementation operations
- Go to the Dispatch System/Dispatch Shipping function for orders that need to be marked with lead seals, users select the lead seal checkbox as follows:
- For orders marked with lead seal, when looking up, it will display yellow so that users know that it is a lead seal.
Purpose
- Allows users to enter information of the person who performs the order when making an order
Conditions
- Users are authorized to use Vijaco's vehicle dispatch feature
Implementation operations
- In the Dispatch System/Dispatch Shipping function on the add new/edit order screen, users enter the information of the person who performs the order into the order as follows:
